Privacy Policy LobangKing – Your Data, Our Responsibility We

1Introduction

Welcome to the LobangKing Privacy Policy. At LobangKing, we believe privacy is more than a legal obligation – it is the foundation of trust we build with every member. When you register and use our platform, you entrust us with valuable personal information. We take this responsibility seriously.

This Privacy Policy clearly and transparently explains how LobangKing collects, stores, uses, and protects your personal information. It applies to all users of the LobangKing platform, including website visitors, registered members, and any individual who interacts with our services via the website or mobile app.

By using the LobangKing platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for further assistance.

2Information Collected

LobangKing collects various types of information depending on how you interact with our platform. This data collection is necessary to enable us to provide a secure, personalised, and high-quality service to all members.

3How We Use Your Data

LobangKing uses the information collected for lawful and transparent purposes. We do not use your data for any purpose not stated here without first obtaining your consent.

• Processing account registration and verifying your identity through a standard and secure KYC process.
• Enabling fast and secure deposit and withdrawal transactions across all supported payment methods.
• Providing responsive 24/7 customer support to help resolve any account issues.
• Sending important notifications related to your account, such as transaction confirmations, security updates, and system alerts.
• Personalising your platform experience — game recommendations, relevant promotional offers, and a customised interface.
• Identifying and preventing fraud, money laundering, and suspicious or unlawful activity on the platform.
• Complying with applicable legal requirements, regulations, and directives from authorities in Malaysia.
• Improving platform quality, testing new features, and analysing usage patterns for a better user experience.
• Managing the VIP programme and loyalty rewards based on your activity records on the platform.

4Information Sharing with Third Parties

LobangKing operates a strict data-sharing policy. We do not sell, rent, or transfer your personal information to any third party for their own commercial purposes. However, there are certain situations where data sharing is necessary to operate the platform:

• Payment Service Provider – Payment gateways, banks, and e-wallet providers that process your transactions under strict PCI-DSS security standards.
• Game Software Partners – Third-party game providers that supply game content on our platform, who need to receive player IDs for technical purposes.
• KYC Service Provider – Identity verification companies that help us securely authenticate your identification documents.
• Legal Authority – Law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.
• Analytics Service – Analytics tools that help us understand platform usage patterns in anonymised, aggregated data form.

All our third-party partners are required to uphold data protection standards equivalent to our own privacy policy. Every data-sharing agreement is limited to a specific purpose and carries a clear expiry period.

5Data Security

Protecting your personal information is LobangKing's highest priority. We continuously invest in the latest security technology and infrastructure to ensure your data remains safe from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption – All data transmitted between your device and our servers is encrypted using the latest TLS protocols, making it unreadable to any unauthorised party.
• Two-Factor Authentication (2FA) – An additional security layer that requires verification via your device every time you log in from a new location or device.
• 24/7 Monitoring – A real-time threat monitoring system that detects and responds to any suspicious activity immediately.
• Secure & Isolated Servers – Member data is stored in an isolated server environment with strict access controls and regular audits conducted by independent security experts.
• Regular Data Backups – Your data is automatically and regularly backed up to ensure service continuity and data protection in the event of an unexpected incident.
• Staff Security Training – All LobangKing staff with access to member data undergo comprehensive data security training and periodic assessments.

6Cookies & Tracking Technologies

LobangKing uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies – Required for core platform functions such as maintaining your login session, managing security, and processing transactions. These cookies cannot be disabled.
• Preference Cookies – Saving your personal preferences such as language, display settings, and favourite game choices for a more personalised experience.
• Analytics Cookies – Helping us understand how members use the platform through statistical data that does not specifically identify individual users.
• Marketing Cookies – Used to display relevant promotions and offers based on your interests and activity. You may choose to disable these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the LobangKing platform. To learn more about managing cookies, refer to your browser's help documentation.

7Your Rights Regarding Personal Data

As a LobangKing member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring these rights can be exercised easily and efficiently.

8Data Retention & Deletion

LobangKing retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data is retained for the duration your account remains active, plus any period required by law following account closure.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents are retained for 5 years after the business relationship ends, in accordance with PDPA requirements and AML/CFT regulations.
• Technical log data (access logs, IP addresses, system activity) is retained for 12 months for security and investigation purposes.
• Customer support communications are retained for 3 years for reference and service improvement purposes.

Once the retention period expires or upon your valid request, personal data that is no longer needed will be securely deleted using industry-standard data deletion methods, ensuring the data cannot be recovered.

9Changes to This Privacy Policy

LobangKing reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. All changes take effect immediately upon publication on this website.

For material and significant changes that directly affect your privacy rights, we will endeavour to notify you via in-platform notifications or your registered email at least 14 days before the changes take effect. It is your responsibility to review this page periodically for the latest updates.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, LobangKing's Data Protection Officer (DPO) team is ready to assist you through the following channels:

• Live Chat Platform – The fastest method with an average response time of under 3 minutes, available 24 hours a day, 7 days a week including public holidays.
• Privacy Email – [email protected] – for formal complaints, data requests, or PDPA-related enquiries (response within 24 business hours).
• General Support Email – [email protected] – for general enquiries relating to your account's privacy and security.

We take every privacy complaint seriously and are committed to resolving each issue within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.